Refund Policy

Overview

• ChromaAI ("we," "us," or "our") provides AI-powered color grading software as a subscription service ("Service"). This Refund Policy explains the conditions under which refunds may be issued for purchases made through our website at chromacolorai.com.
• By subscribing to or purchasing access to ChromaAI, you agree to the terms outlined in this Refund Policy.

Definitions

• Service: The ChromaAI software application and related digital tools accessible through chromacolorai.com.
• Subscription: A recurring payment plan (monthly or annual) granting access to the Service.
• Customer: Any individual or entity that purchases or subscribes to the Service.
• Billing Period: The period for which you have prepaid (e.g., one month or one year).

Free Trial

ChromaAI offers a 7-day free trial for new users. During the free trial period, no charges are made, and you may cancel at any time without obligation. If you do not cancel before the trial ends, your subscription will automatically begin and your selected payment method will be charged.

14-Day Refund Window for First-Time Subscribers

You may request a full refund within 14 days of your initial paid subscription, provided the following conditions are met:

• You have not violated our Terms of Service.
• You have not used the Service in a manner that constitutes abuse (for example, generating an excessive number of LUTs solely to circumvent the refund policy).
• The request is submitted in writing to levyromphotography@gmail.com.

Refunds are issued to the original payment method and may take 5–10 business days to appear on your statement, depending on your bank or card provider.

Subscription Renewals

• We strongly recommend canceling your subscription before the renewal date if you do not wish to continue.
• You may cancel your subscription at any time through your account settings. Upon cancellation, you will retain access to the Service until the end of your current Billing Period. No partial refunds are issued for unused time within an active Billing Period.

Annual Subscriptions

Annual subscriptions are eligible for a refund only within the 14-day window described above. After 14 days, annual subscriptions become non-refundable, and cancellation will simply prevent automatic renewal at the end of the year.

Exceptional Circumstances

We may, at our sole discretion, grant refunds outside of the standard policy in cases such as:

• Technical issues that prevent you from using the Service for an extended period and that we are unable to resolve.
• Duplicate or accidental charges.
• Unauthorized charges (subject to verification).

To request a discretionary refund, please contact us with details of your situation.

Non-Refundable Items

The following are not eligible for refunds under any circumstances:

• Subscriptions canceled after the 14-day initial window.
• Accounts terminated for violation of our Terms of Service.
• Partial months or unused portions of an active Billing Period.
• One-time add-ons or credits that have been consumed.

Chargebacks

If you initiate a chargeback with your bank or card issuer instead of contacting us first, your account may be suspended pending review. We encourage you to reach out to us directly so we can resolve any issues quickly and fairly.

Statutory Rights (EU / UK Customers)

If you are a consumer located in the European Union or the United Kingdom, you have the right to withdraw from your subscription within 14 days of purchase under applicable consumer protection laws. By starting to use the Service immediately upon subscription, you acknowledge that this right of withdrawal may be limited once the digital service has been delivered, in accordance with EU Directive 2011/83/EU.

How to Request a Refund

To request a refund, please fill out the contact form on our website at chromacolorai.com and include the following information:

• The email address associated with your ChromaAI account.
• The date of purchase.
• The reason for your refund request.

We aim to respond to all refund requests within 3 business days.

Changes to This Policy

We may update this Refund Policy from time to time. Material changes will be communicated by email or through a notice on our website. Continued use of the Service after changes take effect constitutes acceptance of the updated policy.

Contact Us

To request a refund or ask questions about this policy, please use our Contact Form.